Last Updated: 11-8-2026
At Raqmi.ai (“Raqmi”, “we”, “us”, “our”), we are committed to protecting the privacy of visitors to our website (raqmi.ai) and users of our products and services, including Raqmi CMS and our consulting and technology services. This Privacy Policy explains how we collect, use, share, and protect your personal data.
This policy is designed with reference to the Saudi Personal Data Protection Law (PDPL), issued by the Saudi Data & Artificial Intelligence Authority (SDAIA), and applies to users in the Kingdom of Saudi Arabia and the GCC region, while also taking into account relevant international standards for our global clients.
1. Data Controller
Raqmi.ai services are operated by Raqmi LLC.
2. Information We Collect
a) Information You Provide Directly
- Full name, email address, phone number, company/organization name.
- Account registration details when signing up for Raqmi or any of our SaaS products.
- Content you input or upload via the Raqmi CMS dashboard (text, images, site settings).
- Messages sent through “Contact Us” or support forms.
- Newsletter subscription details.
b) Information Collected Automatically
- IP address, browser type, operating system, pages visited, and time/duration of visits.
- Cookies and similar tracking technologies (see Section 9).
c) Billing Information
We do not collect or store payment card details directly on our website, as all payments and invoicing are handled off-site (bank transfer / direct invoicing). We may retain basic billing records (name, email, amount, payment date) for accounting and tax purposes.
3. How We Use Your Information
We use collected data to:
- Provide, operate, and maintain Raqmi and our other products.
- Respond to your inquiries and support requests.
- Send newsletters and marketing updates (you may unsubscribe at any time).
- Improve our website, products, and user experience through usage analysis.
- Comply with legal, accounting, and tax obligations.
- Notify you of changes to our services or this policy.
4. Legal Basis for Processing
We process your personal data based on one or more of the following:
- Your consent (e.g., subscribing to our newsletter).
- Performance of a contract, such as when you register for Raqmi or another service.
- Legitimate interest in improving our services and securing our website.
- Legal obligation, such as tax and accounting requirements.
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Hosting and infrastructure providers that power Raqmi and our website.
- Email service providers for sending newsletters and notifications.
- Analytics tools (e.g., Google Analytics) to understand website usage.
- Government or legal authorities, where required by applicable law.
All third-party providers are expected to maintain appropriate data protection standards.
6. International Data Transfers
Due to the international nature of our business, your data may be transferred to or stored on servers located outside Saudi Arabia (e.g., in the United States or Europe). We take appropriate measures to ensure your data remains protected in line with the Saudi PDPL and recognized international standards.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., accounting records), after which it is securely deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, use, or disclosure, including encryption and access controls. However, no method of electronic transmission or storage is 100% secure.
9. Cookies
Our website uses cookies to enhance your experience, including:
- Essential cookies required for the site to function.
- Analytics cookies to understand visitor behavior.
- Marketing cookies (if applicable) to display relevant content.
You can manage or disable cookies through your browser settings, though doing so may affect certain site functionality.
10. Your Rights Under the PDPL
In accordance with the Saudi Personal Data Protection Law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to other legal obligations).
- Withdraw your consent to data processing at any time.
- Lodge a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA) if you believe your data has been processed unlawfully.
To exercise any of these rights, please contact us using the email address provided in Section 1.
11. Children’s Privacy
Our services are not directed at individuals under 18 years of age, and we do not knowingly collect data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the revised policy.
13. Contact Us
For any questions regarding this policy or your personal data, please contact:
